4840. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. . 4863. Updated: Valid values updated. Enter the code that identifies the reason that a chargeback was generated for an invoice during receipt entry. Different card networks have different reason code systems. pdfOverview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed section numbers, reorganized sections to focus on chargeback reasonsOther Ineligible Transactions Under Reason Code 62, Condition 2 . 3 Fraud – Card-Present Environment. Chargeback Reason Codes; 4801: Requested Transaction Information not Received: 4802: Requested/Required Information Illegible or Missing: 4803: Documentation Received Invalid/Incomplete:. When a merchant sees this reason code, it means that they presented a transaction to the cardholder’s issuing bank after the deadline for doing so. 00 EUR as a Withdrawal fee. Following is the list of Chargeback Reason Codes used by MasterCard: MasterCard Chargeback Reason Codes Reason Code: Category: Description:. reason codes. EMV has been a mostly global standard since 2004. 4831 - Transaction Amount Differs. Credit Posted as a Purchase. 4840: Fraudulent Processing of Transactions. Corrected the calendar days for the Authorization-related Chargeback, in the Additional ArbitrationChargeback Options table for IPM ArbitrationChargeback Message Reason Code 4901. High Level Visa Chargeback Dispute Flow. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRA chargeback happens when a customer asks their card-issuing bank to reverse a transaction. Discover. Any type of recurring billing scenario can lead to. Chargebacks from all three categories can show . How Merchant Advice Codes Help Mitigate Fraudulent Transactions. If you believe you have received an ACH return in error, you can contact your bank. Following the prompts. The Chargeback Reason Codes specifies the fraud, expired card, defective merchandise, differ amount and many others. ”. Chargebacks can pile up your expenses and. 4863 – Cardholder Does Not Recognize/Potential Fraud. What Are the Time Limits for Mastercard Chargeback Arbitration? Starting from the date the chargeback representment was filed, issuing banks have 45 calendar days to file a pre-arbitration. Instead, ask for a different form of payment. 4840 — Fraudulent Processing of Transactions. It gets worse. However, Visa is the largest card brand in both the United States and the world. It is important to note that these are the general time limits. Discover: Reason Code 4755 Non-receipt of goods or services. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. The impact of chargebacks on a business’ bottom line is significant. A reason code is an alphanumeric code that explains the reason behind the dispute. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Code 4840 chargebacks can be caused by a merchant committing fraud or making an error in processing a transaction. Mastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. 0 initiative to update compelling evidence requirements for dispute reason code 10. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. The incorrect amount being charged. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. Maestro. A cardholder had control of their card and made a legitimate transaction and subsequent (disputed) transactions were made within 15 minutes. Chargeback Reason Codes Card Type Reason Reason Text Chargeback Category Preventable Reversible Code DISCOVER 4502 IC-Illegible Sales Data Request for6. 4840: Fraudulent Processing of Transactions: No Cardholder Authorisation/ Fraud: 4849:. A chargeback happens when a customer requests for a transaction to be reversed. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. For example, some reason codes offer cardholders over a year to file. Top chargeback reason codes: Visa Allocation reason code. Please note that each card network (MasterCard, VISA, American Express, etc. Also, remember that the time frame for your response includes any processing required by the acquirer. 4842: Late Presentment. Cardholder Disputes. Multiple Authorization Requests. Fortunately, chargeback reason codes make it easy for merchants to understand the cause of chargebacks. 4840: Fraudulent Processing of Transaction: 4841: Cancelled Recurring Transaction: 4842: Late Presentment: 4846: Correct Transaction Currency Code Not Provided: 4847:. Reason Codes: 22 / 23 / 32 / 35. The chargeback process can last from one month to six months. See Full PDF Download PDF. Either the acquiring or issuing bank could initiate the. October 25,. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. 4863. 4808 - Authorization Related Chargeback. Reason Code Description External Category; 108: The remitter account is debited but the beneficiary account was not credited: Chargeback Raise: 109: The remitter bank customer still disputes that the beneficiary account is not credited: Pre-arbitration Raise: 121: TCC has been raised but the customer still complaining that Beneficiary a/c is. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. Chargeback Reason Codes for MasterCard. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Fraud (10)& Authorization (11)What is the chargeback reason code? The reason code is an alphanumeric 2 to 4-digit code provided by the issuing bank that identifies the reason for the dispute. Protect cardholder data. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other. There are multiple situations in which this can occur. chargeback rules and bring the process into the 21st Century. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. That suggests that in the times when merchants. 5, 16 May 2016. Card networks send these codes to merchants to indicate why a chargeback has been filed. Reason Code 30: Services Not Provided or Merchandise Not Received Reason Code 41: Cancelled Recurring Transaction. . A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. MasterCard Reason Code 4870 is a significant concern for merchants who accept credit card payments. 4840 – Fraudulent Processing of Transactions. Time Limit Framework for Chargeback Reason Codes. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. 5, 16 May 2016. pdf. In the case of friendly fraud, that reason could be completely invalid and. France saw a drop of roughly 50% during the same period. The Chargeback Reason Codes specifies the fraud, expired card, defective merchandise, differ amount and many others. 4840: Fraudulent Processing of Transactions: 120 days: 4842:. In most cases, you will have 20-45 days in which to respond to a chargeback. An ACH chargeback is a reversal of a payment made via the ACH Network. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). 4840: Fraudulent Processing of Transactions: 4847: Exceeds Floor Limit, Not Authorised: 4849: Questionable Merchant Activity:Credit card chargebacks occur when a customer has a chargeback dispute and decides to question a charge on their credit card statement with their Credit Card Company or issuing bank. Conexxus_EmployeeSecurityTraining. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. 4840 - Fraudulent Processing of Transactions:Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. This chargeback will include a description that provides additional information: Digital Goods $25 or Less. 2. Reason codes vary by card brand. For message reason codes 4837, 4840, 4870, and 4871, thechargeback must be accompanied by. Step 1: The cardholder disputes a charge. 4840 – Fraudulent Processing of Transactions: 120 days. This period starts from the day the transaction was initiated and completes on the last day of the 120th day from then. and procedures of Mastercard (the “Standards”), written agreements and privacy laws and regulations. 75. Learn about the different chargeback reason codes and what they mean. Below are the top causes of chargebacks including the reason codes established by leading credit card companies: Customer Dissatisfaction: Cardholder did not receive the items/service purchased, the products/services were not as described and/or product (s) was damaged or otherwise defective. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. Merchants who believe they have received an invalid chargeback under reason code 13. In simple words, the chargeback reason code provides the reason why you are dealing with a chargeback. 7: Defective goods and services: C32: RM: 13. It. This can provide important information to fight the dispute. 4853. Transaction not recognised by the owner. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. 1 To speed up dispute resolution, Mastercard will reduce the time frame to file a chargeback for reason code 4834 (Point of Interaction Error) from 120 days to 90 days, starting from the transaction date. Clearing. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Products. Mastercard is reducing the chargeback filing time frame specifically for issuers from 120 to 90 days, in cases involving Mastercard chargeback reason code 4834 (Point of Interaction Error). 3: Goods or services were not received: C08: RG: 4855: 13. Late Presentment. 3: Goods or services were not as described: C31: RM: 13. 1. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. The reason code. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Protect stored cardholder data. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. On the home screen, tap “Disputes. Combined the Authorization-related Chargebackssection into chargeback reason code 4808(Authorization-related Chargeback) as announcedin the Global Operations Bulletin No. Global Security Bulletin No. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. The third digit indicates the specific reason within that category. These mandates often involve changes to the transaction process, the addition or removal of certain chargeback reason codes, or changes to the various phases and deadlines involved in the chargeback process. 4846: Correct. Chargeback procedure. It is a chargeback that occurs when a cardholder disputes a transaction and alleges that the merchant failed to use EMV-compliant equipment to process the payment. 4846: Incorrect Currency Code. It is subject to change and may not include every currently known dispute reason code. June 13, 2023. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. 4840 - Fraudulent Processing of Transactions. When you receive a chargeback request, respond promptly with any relevant information or evidence that supports your case. 4840 – Fraudulent Processing of Transactions; 4837 – No Cardholder Authorization; Visa. chargeback_faq. 31. 120 Days. 4834 - Duplicate Processing. . Even though these codes are not detailed enough, they are crucial when it comes to successfully preventing and fighting chargebacks. There are several scenarios where a. The Merchant Reviews the Partial Chargeback Claim. The Reason Code is a number corresponding to the situation having caused your complaint. These time limits are established to ensure prompt resolution of disputes and prevent unnecessary delays. The time limit for issuers to instigate a first chargeback are calculated based off the Central Site Business Date (the processing date of the first presentment) and are usually 60, 90, or 120 days in duration. 3 No Authorization. 4840: Fraudulent Processing of. 0: Updated report version from 1. 1. What is the chargeback reason code? The reason code is an alphanumeric 2 to 4-digit code provided by the issuing bank that identifies the reason for the dispute. Technical. Don’t assume representment is off limits just because the chargeback has a certain reason code. 4. Cardholder-Activated Terminal (CAT) 3 Device. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. be reversed by supplying a signed and imprinted sales draft for each transaction processed along with an MasterCard 4840 Fraudulent Processing of Transactions explanation and description for items purchased during each transaction or evidence that a credit was issued. 4847. Arbitration Chargeback/1442 Message - MasterCard. ”. Reason code 4840 (Fraudulent Processing of Transactions) can no longer be used. 4842: Late presentment. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Every chargeback is filed with a reason code that identifies the given reason for the dispute. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. 4863 – Cardholder Does Not Recognize 7 Best Practices in Chargeback Mitigation Purchase Experience Checklist Hidden Costs of Chargebacks Chargeback Solution Buying Guide How to Win Chargebacks at Scale Buy Now Pay Later's Chargeback Problem Taking a "Bite" out of Friendly Fraud The Link Between Supply Chain Disruption and Fraud Reason Code Directory Reason Code Number. Mastercard_Chargeback_Reason_Code_4837. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. 7: Defective goods and services: C32: RM: 13. Billion money Fx. • Removed reason code 4840 (Fraudulent Processing of Transactions) Chapter 1—General Information > Rights and Obligations Chapter 2—Dual Message System Chargebacks > Authorization-related Chargeback > Second Presentment > Credit Previously Issued Chapter 2—Dual Message System Chargebacks > Cardholder Dispute Chargeback > Second 4853 – Cardholder Dispute – Credit Not Processed. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. Braintree Support Articles. Choose the representment amount. September 2011: 5. M49 Vehicle Rental – Theft or Loss of Use. In fact, 91. 4853 – Cardholder Dispute – Goods or Services Not Provided. 4837. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. DP Duplicate Processing. Across open networks and include account numbers sent over email, instant messaging, text, or chat. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. AMERICAN EXPRESS; CODE: DESCRIPTION: A01: Charge Amount Exceeds Authorization Amount. When we receive a chargeback report, we will immediately forward it to you. 4840 – Fraudulent Processing of Transactions. Chargeback amount is equal to or less than the exceeded limited /authorised amount. ”. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. You will be given several days to file an objection with the right documentation. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. MasterCard’s Corporate Purchasing Department Account Program does not have rights for the following message reason codes: 4835 — Card Not Valid or Expired. The chargeback is ordered by the bank that issued the consumer's payment card. But for illegitimate claims, the reason code doesn’t give the real reason for the dispute. 3: Goods or services were not as described: C31: RM: 13. ↩ Back to Directory. If you have general, cookie-cutter standards, you’ll. Some credit card companies also include a short phrase describing the code and chargeback. 120 Days. MasterCard uses reason code 4842 for late presentment chargebacks if the cardholder’s account is permanently closed and the acquirer presents transaction after one of the predetermined time limits. resolved via the chargeback management process and within timeframes. Questionable Business Activity. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. Account Number Not On File. For some merchants, foreign currency transactions are rare. 4808: This code can refer to: Account Number Not on File. If you're contesting a chargeback, you'll need solid evidence. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. This means providing evidence that will undermine the cardholder’s claim. • Rule changes for chargeback reason codes involving unjust enrichment associated with credits issued before or after a chargeback and/or after a second presentment. Reason Code. It is associated with a chargeback reason code, and it is specific per Card Scheme. The list of chargeback reason codes in this article is organized by card brand and type of dispute. There are over 80 unique return codes, each representing a different return type. There are 151 chargeback reason codes across the four. Chargeback Guide. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. It occurs when the merchant intentionally tries to process fraudulent transactions or if they failed to void multiple transactions. 7 Updated format All 1. Exceeds Floor Limit – Not Authorized and Fraudulent Transaction. Chargeback reason codes and what do they mean? Visa Chargeback Reason Codes. Reason Code 03. Description. Updated August 23, 2023. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. Merchants can find a. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. Merchants. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Mastercard: 4840 Fraudulent Processing of Transactions. Chargebacks are something every business wants to avoid, as they can. Chip liability shift. 10. While every card system has its own particular exceptional arrangement of chargeback reason codes, the categories are fundamentally very similar. AVS (address verification. Responding to a chargeback request. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. This list was generated 5/4/2022. 4840: Fraudulent Processing of Transactions 4849: Questionable Merchant Activity 4863: Cardholder Does Not Recognize – Potential Fraud 4831: Transaction amounts differ 4853: Cardholder dispute 4841: Canceled Recurring or Digital Goods TransactionsWe’ve listed the most common reason codes below. Having a Lax Attitude Toward Industry Rules & Regulations. Each of the major card brands, including Visa,. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. Mastercard Chargeback Reason Code 4840: Fraudulent Processing of Transactions Description The issuing bank got a complaint from the cardholder, accepting his participation in at least one transaction with the merchant but denying participation in the remaining transactions and disputing them. Chargeback chargeback reason codes Courier Services Cruises E-commerce Fight Chargebacks Fighting Chargebacks Fraud Risk Master Card Merchant Merchant. com. Chargeback Reason Codes Visa. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. Codes are not often shared between issuers which means it can be difficult to remember the details of each. Here’s how your store can prevent and deal with chargebacks. chargeback_faq. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. Specifically, these updates only pertain to transactions that are charged back after Oct. Some 90% of merchants said “cardholder abuse of the chargeback process” was a leading concern for their business. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. Mastercard chargeback reason code 4842 falls under the “Point-of-Interaction Error” category. Not only do you need to know how long the timeline is, but you also need to know when the clock starts. Valid Values/Format: 22 - First Chargeback Handling Fee. By entering your email, you agree to receive marketing emails from Shopify. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. While there are many chargeback reason codes, all chargebacks fall into one of three categories:Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableThe assigned chargeback reason code outlines why a customer submitted the dispute. This can be transaction receipts, proof of. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. Related Papers. With the chargeback code in hand, the merchant can now review the transaction. The Reason Code is a number corresponding to your complaint. Transaction not authorised – the Card Issuing Company is stating that an authorisation code was required for the transaction, but it was not obtained. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. The chargeback reason code classifies the type of chargeback, the reason for why the . You can check on the status of your dispute by following these steps: Login to your Chime mobile app. Time Limit. 07 - Imprinting of Multiple Drafts: For reason codes MC 4840 and Visa 67. Once you receive this notification, you have 11 days to submit a response. The chargeback is ordered by the bank that issued the consumer's payment card. Chargeback Reason Codes Reason code are the first key to understanding the root causes . A new 4 byte reason code will be used moving forward. A chargeback is the potential outcome of a disputed credit or debit card transaction. Reason Code. Updated the following columns - card type, response due date. 4. Managing Reason Code 41 chargebacks. dispute has been requested by the customer and establishes the required elements necessary if a merchant. At this stage,. It is estimated that every dollar lost (transaction amount) to a chargeback costs the business an estimated. Mastercard_Chargeback_Reason_Code_4837. ”. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. Attachment A: Copy of the customer's transaction on xx/xx/xxxx using a credit card ending in XXXX. 1: Fraud (10) EMV Liability Shift. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Or fill in the chargeback form because it seems easier than contacting the merchant directly. By entering your email, you agree to receive marketing emails from Shopify. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. Chargeback Reason Code. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. June 19, 2023. EN. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. 3: Goods or services were not received: C08: RG: 4855: 13. Category. Based on the information provided, Paymentology will investigate the transaction being disputed. Some Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. Every card brand has a unique set of chargeback reason codes banks must choose from. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. 4808 - Authorization Related Chargeback. Merchants will still have 45 days to respond to chargebacks and 30 days to respond to retrievals. Knowing these codes can help you dispute chargebacks more effectively. 120 Days. Most commonly the payer is a consumer. The time limit for issuers to instigate a first chargeback are calculated based off the Central Site Business Date (the processing date of the first presentment) and are usually 60, 90, or 120 days in duration. Time Limit in Calendar Days. Chargeback Reason Codes by Industry. Issuer Review; Allocation. “Visa has 28 different reason codes. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. Your chargeback response must include at least one of the following items: Proof the transaction was authorized and the valid card was not an EMV chip card. Processing Error NO YES 4834 Duplicate Processing Processing Error NO YES 4835 Card Not Valid or Expired Authorization Error YES YES 4837 No Cardholder Authorization. The sales receipt and/or date and amount of the authorization if other than the transaction date. The Reason Code is a number corresponding to the situation having caused your complaint. Upon initiating any fraud-related chargeback (reason codes MC 4837, 4840, 4847 and Visa 81, 83, 57), the appropriate fraud reporting option must be chosen below: (financial institution should assist with selection) 00 - Lost Card: Cardholder asserts card is lost 01 - Card Stolen: Cardholder asserts card has been stolen 10. Merchants. Each chargeback received a numeric code which is known as the “reason code”. 1 at VISA for non-delivery of the good or service, code 4840 at Mastercard for a fraudulent. If one of your customers issues a chargeback through their bank, you have the chance to dispute it and win back the funds. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. 4. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Reason codes are important to help merchants address recurring. Complete Guide to Visa Compelling Evidence Update CE 3. For disputed fraud or “no authorization” chargebacks, provide evidence that the cardholder was aware of and authorized the transaction. Criminal Fraud. eCommerce Travel Crypto Gaming SaaS Gambling Ticketing. Chargeback Reason Code. While chargebacks happen for a variety of reasons , the most common reason is that a customer no longer wants the service or product sold to them.